When returning an item, please take note of the following as we remain firm on our return policy with all of our clients.

• We have a 15-day return policy, which means you have 15 days (including the day it arrived) after receiving your item to request a return and send it back. Any returns postmarked after 15 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
• We can provide a prepaid return label for your convenience. However, please note the cost of the return label will be deducted from your refund.
• Initial shipping fees will not be refunded on any returned items.
• In cases where an order qualified for Free Shipping, but refunded items bring the order total below the minimum for free shipping, the original shipping charge will be deducted from the refund.
• Any items rejected for a return will require a reshipping fee. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Please, visit our return center to initiate your return. If your return is accepted, we’ll send you a return shipping label (if requested), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thelittletichellady.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges 

The Little Tichel Lady does not accept exchanges at this time.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.